Flowchart
FAQ
Answers to your questions on technology, schoolwork, and policies.
Please refer to the FAQ below to determine your best next steps. If you still have an issue, email FamilyHelpDesk@cornerstonephiladelphia.com
Flowchart FAQ
My student is having technical issues with their computer or trouble Logging on to Google Classroom
Please send an email detailing your issue to FamilyHelpDesk@cornerstonephiladelphia.com. Thank you!
My student's computer is damaged.
Please send an email detailing the damage to FamilyHelpDesk@cornerstonephiladelphia.com. Please cc: your student's teacher as well.
My child feels overwhelmed and needs someone to talk to.
Parents and students are encouraged to reach out to Cornerstone's Counselor Mrs. Meg Born at mborn@cornerstonephiladephia.com or School Chaplain Mrs. Connie Harper at charper@cornerstonephiladelphia.com
You can also complete the "Check-in Form" posted on Google Classroom under Social and Emotional Learning.
My child is unable to complete their homework because of personal activities at home.
Please contact your student's teacher(s) directly to discuss this issue.
My student doesn’t understand the assignment after several attempts.
Have your student sign on for Office Hours to ask their teacher for help. (The link for office hours can be found on your student’s Google calendar.)
Have your student (or parent for younger children) email their teacher(s) and let him/her know what he/she does not understand.
There is a discrepancy with my child's attendance or tardy notification(s).
If your child is marked absent or tardy, you will receive an attendance or tardy notification by email and text. Please email your child’s teacher if you have questions or if there is a discrepancy.
Question(s) about my student's grades.
Every Sunday, one weekly Progress Report is sent to your email. It shows the assignments that were given that week and the grades in which your child received. Please email your child’s teacher(s) if you have questions or if there is a discrepancy.
I have a prayer request.
Please contact School Chaplain, Mrs. Connie Harper at ext 243 or charper@cornerstonephiladelphia.com
As a parent/guardian, I don't understand how to help my student do the work on their own.
Please email your child's teacher(s), and/or Mrs. Lee, Mrs. Manigault, and Mrs. Meg for assistance.
Contact Us
Still having an issue?
Please complete the form at the right or use the contact information below.